Fleet Operations Executive - North West

Fleet Operations Executive

About the Role

BP Rolls Fleet operations is looking for a highly organised and proactive Fleet Operations Executive to join the team, based at our Haslingden Depot in the North West.

This is a fast-paced, operational role supporting our 24/7 fleet maintenance service for commercial clients across the UK.

As a Fleet Operations Executive, you will play a key role in ensuring our customers’ fleet vehicles remain roadworthy, compliant, and operational by coordinating live technician maintenance activities and allocating work efficiently to our network of field-based vehicle technicians.

This role requires excellent organisational skills, strong customer service, and the ability to remain calm and make informed decisions in a busy operational environment.

Key Responsibilities

• Allocate live maintenance and repair jobs to vehicle technicians, ensuring the most effective use of available resources.
• Support the day-to-day delivery of our 24/7 technical operations, responding to live incidents and changing operational priorities.
• Liaise with customers, technicians, suppliers, and internal teams to provide timely updates and ensure high levels of service.
• Monitor job progress from allocation through to completion, ensuring service level agreements (SLAs) are achieved.
• Escalate operational issues where necessary and work collaboratively to identify effective solutions.
• Maintain accurate records and update internal fleet management systems in real time.
• Prioritise urgent requests while balancing workload across the operation.
• Deliver exceptional customer service, building positive relationships with commercial clients.
• Support wider business administration and operational processes as required.
• Contribute to continuous improvement initiatives and help maintain efficient operational procedures.

Skills & Experience

Essential

• Excellent organisational and administrative skills with strong attention to detail.
• Proven experience in a busy operational, logistics, scheduling, or business support environment.
• Strong customer service and communication skills.
• Confident using computer systems, Microsoft Office, and business software.
• Ability to work effectively under pressure while managing multiple priorities.
• A proactive approach with strong problem-solving abilities.
• Excellent teamwork skills and a willingness to support colleagues across the operation.
• Flexibility to work 12-hour shifts on a 4-on, 4-off rota, including days, nights, weekends, and public holidays as required.

Desirable

• Previous experience within fleet management, vehicle maintenance, transport, or automotive operations.
• Experience of scheduling or dispatching field-based engineers or technicians.
• Knowledge of commercial vehicle maintenance or fleet operations.

What We’re Looking For

BP Rolls looks for individuals who are dependable, thrive in a fast-moving operational environment and enjoy coordinating multiple activities simultaneously.

You’ll be a confident communicator with excellent customer service skills, a logical approach to problem-solving, and the ability to remain focused when managing live operational demands.

Why Join BP Rolls?

• Join a growing and established fleet operations business and a dynamic, collaborative team.
• Work in a varied and fast-paced operational environment where no two days are the same.
• Play a vital role in keeping our National commercial clients’ fleets safe, compliant, and on the road.
• Opportunities to develop your operational and fleet management expertise in a rewarding career.

To apply or to find out more about the opportunity, please contact recruitment@bprolls.co.uk